Frequently asked questions

Do I need a credit card to start the trial?

No. The trial is 14 days with no card. If you add a card during the trial, it runs 21 days from the day you signed up.

What happens when the trial ends?

If there is a card on file, billing starts at $49 a month plus any extra seats and applicable tax. If there is not, the account becomes read-only: you can still sign in, see everything and export, and adding a card reopens it.

Does the field app work on Android?

Not yet. The field app is on iPhone today, and Android is coming. The office side runs in a web browser.

Can I take my data with me if I leave?

Yes, and you do not have to ask. An owner can download every customer, pool, visit, reading and chemical dose as plain spreadsheets from the Billing page at any time, and for 30 days after cancelling.

Where do I send a feature idea?

Inside the app, open Report a problem and choose Suggest an improvement, or email feedback@poolhandhq.com.

Can I import my existing customers?

Yes, from a spreadsheet. Upload a CSV or Excel file from the Customers page, and Poolhand checks every row and shows you what it will add before anything is saved.

Is there a contract? How do I cancel?

There is no contract: billing is month to month. You can cancel any time from the Billing page. The account stays open until the end of the period you have paid for, then becomes read-only, so you can still sign in and export your records.

Do my customers need an account?

No. Your customers never sign in. If you turn service reports on, they get a report email after each visit, and every report has an unsubscribe link.

Does the field app work without signal?

Yes. Technicians can see the day's route and log visits, readings and photos with no signal, and everything syncs when the phone is back online.